Grievance Redressal Mechanism

 The customer has several options available to register their complaint if he / she is not satisfied with the services provided by the company. 

1) Letter- Customers can lodge their complaints in writing by sending a letter to:

 “Customer Service Department, 3/931 Vastu Khand, Gomti Nagar, Lucknow – 226010, UP“. 

2) Email-  Customers can send complaints via email to customercare@kashicapital.com

3) Call- In order to lodge their complaints, customers can call us at 0522-4302235 

The company will resolve your concern within 10 working days from the date of receiving your communication.  

If you do not receive a response within 10 working days from the date of receiving your communication or if you are not satisfied with the response received, you can escalate your concern to us at customercomplaint@kashicapital.com. The company will resolve your concern within 7 working days of receiving your communication. In case the resolution needs time, an interim response, acknowledging the complaint shall be issued.

If you do not receive a response within 7 working days from the date we receive your communication at Step 2 or if you are not satisfied with the response received, you may write to our Grievance Redressal Officer, at grievances@kashicapital.comor through a written complaint at the following address: 

 Mr Kumud Ranjan,

Kashi Capital Private Limited,

3/931, Vastu Khand, Gomti Nagar,

Lucknow – 226010, UP, India

Phone : 8090354571